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	<title>Small Biz Survival</title>
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	<title>Small Biz Survival</title>
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		<title>How to remember customer names: write them down</title>
		<link>https://smallbizsurvival.com/2021/05/how-to-remember-customer-names-write-them-down.html</link>
		
		<dc:creator><![CDATA[Rob Hatch]]></dc:creator>
		<pubDate>Fri, 28 May 2021 11:20:25 +0000</pubDate>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[rural]]></category>
		<category><![CDATA[Small Biz 100]]></category>
		<category><![CDATA[Chris Brogan]]></category>
		<category><![CDATA[memory]]></category>
		<category><![CDATA[Rob Hatch]]></category>
		<category><![CDATA[tips]]></category>
		<guid isPermaLink="false">https://smallbizsurvival.com/?p=13780</guid>

					<description><![CDATA[Guest post by Rob Hatch Chris Brogan recently shared a story of a local bookstore in his hometown. He asked them to order a specific book for him that wasn’t in stock. The owner wrote down his name and phone number and told him she’d order it. The next week, when he walked in the [&#8230;]]]></description>
										<content:encoded><![CDATA[<h2>Guest post by <a href="https://robhatch.com/">Rob Hatch</a></h2>
<p><a href="https://smallbizsurvival.com/author/chris">Chris Brogan</a> recently shared a story of a local bookstore in his hometown. He asked them to order a specific book for him that wasn’t in stock. The owner <strong>wrote down his name</strong> and phone number and told him she’d order it.</p>
<p>The next week, when he walked in the store, she looked up and said, “Hi, Chris!”</p>
<p>That simple act of remembering his name, earned her a customer for life.</p>
<div id="attachment_10956" style="width: 650px" class="wp-caption alignnone"><img fetchpriority="high" decoding="async" aria-describedby="caption-attachment-10956" class="size-full wp-image-10956" src="https://smallbizsurvival.com/wp-content/uploads/2016/11/Books-sign.-Photo-CC-by-Joshua-Kirby-on-Flickr.jpg" alt="" width="640" height="360" srcset="https://smallbizsurvival.com/wp-content/uploads/2016/11/Books-sign.-Photo-CC-by-Joshua-Kirby-on-Flickr.jpg 640w, https://smallbizsurvival.com/wp-content/uploads/2016/11/Books-sign.-Photo-CC-by-Joshua-Kirby-on-Flickr-300x169.jpg 300w" sizes="(max-width: 640px) 100vw, 640px" /><p id="caption-attachment-10956" class="wp-caption-text">Books sign. Photo CC by Joshua Kirby on Flickr</p></div>
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		<post-id xmlns="com-wordpress:feed-additions:1">13780</post-id>	</item>
		<item>
		<title>Small-business Success Tips</title>
		<link>https://smallbizsurvival.com/2016/02/small-business-success-tips.html</link>
		
		<dc:creator><![CDATA[Glenn Muske]]></dc:creator>
		<pubDate>Wed, 17 Feb 2016 14:55:33 +0000</pubDate>
				<category><![CDATA[rural]]></category>
		<category><![CDATA[Small Biz 100]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[starting]]></category>
		<category><![CDATA[startup]]></category>
		<category><![CDATA[tips]]></category>
		<guid isPermaLink="false">http://smallbizsurvival.com/?p=10204</guid>

					<description><![CDATA[Going into business for yourself is always a scary idea, especially for the first-time business owner. You seem to have so much to do and so little time to get it done. The first-time business owner faces even more uncertainty because every step is a completely new experience. Running a business is a daunting task. [&#8230;]]]></description>
										<content:encoded><![CDATA[<div id="attachment_8818" style="width: 310px" class="wp-caption alignleft"><img decoding="async" aria-describedby="caption-attachment-8818" class="size-medium wp-image-8818" src="https://smallbizsurvival.com/wp-content/uploads/2014/12/Crossroads-Chris-Potter-Flickr-300x200.jpg" alt="Photo (CC) Chris Potter, on Flickr via stockmonkeys.com" width="300" height="200" srcset="https://smallbizsurvival.com/wp-content/uploads/2014/12/Crossroads-Chris-Potter-Flickr-300x200.jpg 300w, https://smallbizsurvival.com/wp-content/uploads/2014/12/Crossroads-Chris-Potter-Flickr-800x533.jpg 800w, https://smallbizsurvival.com/wp-content/uploads/2014/12/Crossroads-Chris-Potter-Flickr.jpg 1200w" sizes="(max-width: 300px) 100vw, 300px" /><p id="caption-attachment-8818" class="wp-caption-text">Photo (CC) Chris Potter, on Flickr via stockmonkeys.com</p></div>
<p><strong>Going into business for yourself is always a scary idea</strong>, especially for the first-time business owner.</p>
<p>You seem to have so much to do and so little time to get it done. The first-time business owner faces even more uncertainty because every step is a completely new experience.</p>
<p>Running a business is a daunting task. Here are some <strong>tips to help you get and stay focused on your goal.</strong> Post this list of tips as a daily reminder.</p>
<ul>
<li><strong>Focus. Focus. Focus</strong> &#8211; Getting off track and pursuing non-priority is easy to have happen. Even multitasking limits your effectiveness. Pick the key task, focus on it, get it done and move on to the next task.</li>
<li>Do what you know. Do what you love &#8211; The time and effort put into developing a business is incredible. Starting a business based on something you enjoy makes it easier to keep going and may eliminate wasted startup time.</li>
<li>Have your pitch &#8211; Every day, you will have the opportunity to tell others about your business. Have a short, concise statement of 30 seconds or less that tells what your business does. Practice it and use it every chance you get.</li>
<li><strong>Remember, you don’t know everything:</strong> Learn where you need help and where to go to get it. Many services are available to help the business owner from Extension to the Small Business Administration to state and local offices.</li>
<li><strong>Have your financial resources</strong> – It’s a myth, in most cases, that there is free money to start a business. You need to be prepared to us some of your own resources. And if you are looking for a loan, make sure your own credit record is clean.</li>
<li><strong>Find a mentor</strong> – A key for many start-ups. This person is your sounding board, helps answers questions, and is there just to listen.</li>
</ul>
<p>Owning your own business brings great opportunities. <strong>Use these tips to maximize your chances of success.</strong></p>
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		<post-id xmlns="com-wordpress:feed-additions:1">10204</post-id>	</item>
		<item>
		<title>Barriers to Small-business Success</title>
		<link>https://smallbizsurvival.com/2015/10/barriers-to-small-business-success.html</link>
		
		<dc:creator><![CDATA[Glenn Muske]]></dc:creator>
		<pubDate>Thu, 01 Oct 2015 15:04:16 +0000</pubDate>
				<category><![CDATA[rural]]></category>
		<category><![CDATA[Small Biz 100]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[networking]]></category>
		<category><![CDATA[risk]]></category>
		<category><![CDATA[self employed]]></category>
		<category><![CDATA[small business]]></category>
		<category><![CDATA[tips]]></category>
		<guid isPermaLink="false">http://smallbizsurvival.com/?p=9666</guid>

					<description><![CDATA[Starting a business is risky. Data the U.S. Census Bureau has gathered show maybe 20 percent of businesses do not last through the first year, and 70 to 80 percent will not be around five years after starting. While that information may be depressing and suggest you not even try, you have ways to increase [&#8230;]]]></description>
										<content:encoded><![CDATA[<div id="attachment_8818" style="width: 310px" class="wp-caption alignleft"><a href="https://smallbizsurvival.com/wp-content/uploads/2014/12/Crossroads-Chris-Potter-Flickr.jpg"><img decoding="async" aria-describedby="caption-attachment-8818" class="size-medium wp-image-8818" src="https://smallbizsurvival.com/wp-content/uploads/2014/12/Crossroads-Chris-Potter-Flickr-300x200.jpg" alt="Photo (CC) Chris Potter, on Flickr via stockmonkeys.com" width="300" height="200" srcset="https://smallbizsurvival.com/wp-content/uploads/2014/12/Crossroads-Chris-Potter-Flickr-300x200.jpg 300w, https://smallbizsurvival.com/wp-content/uploads/2014/12/Crossroads-Chris-Potter-Flickr-800x533.jpg 800w, https://smallbizsurvival.com/wp-content/uploads/2014/12/Crossroads-Chris-Potter-Flickr.jpg 1200w" sizes="(max-width: 300px) 100vw, 300px" /></a><p id="caption-attachment-8818" class="wp-caption-text">Photo (CC) Chris Potter, on Flickr via stockmonkeys.com</p></div>
<p><strong>Starting a business is risky.</strong></p>
<p>Data the U.S. Census Bureau has gathered show maybe 20 percent of businesses do not last through the first year, and 70 to 80 percent will not be around five years after starting.</p>
<p>While that information may be depressing and suggest you not even try, <strong>you have ways to increase your odds of success</strong>.</p>
<p>First and foremost for the small-business owner is <strong>recognizing those odds and what they mean</strong>. Many business owners do not put a lot of time and energy into thinking about the business before ever opening the doors. Starting a business is more than finding a location, getting your business cards and ordering merchandise.</p>
<p>It also is more than just assuming people will find you &#8211; the myth of build it and they will come.</p>
<p>Studies of businesses that have succeeded and those that have not survived provide some insight into several additional factors that can increase your chances of being around long after the five-year window has passed.</p>
<p>One important factor is <strong>prior work experience</strong>. In Kauffman Foundation interviews with founders of successful businesses, 98 percent of those surveyed said that prior work experience was crucial. Work in a related-business field seems to offer even more insight, but some evidence indicates that work in an entirely different area can be highly beneficial if you can stretch and see how you can bring other ideas into a new situation.</p>
<p>A second crucial factor was the<strong> formation of networks</strong>. The information you need often is held by someone who already has “been there and done that.” You don’t need to know the information if your network provides you with the person who can offer direct experience..</p>
<p>Strongly tied to the idea of networks is the need for <strong>a mentor,</strong> an often found factor of success. While your network acts as a link to information and contacts, your mentor helps you dig into the deeper questions and also may take the opposing view in your discussions.</p>
<p>Other factors can make a difference as well. These include:</p>
<ul>
<li>Having good physical and mental health.</li>
<li>Being prepared to put in the time and effort required &#8211; You are not quitting the 40-hour-per-week job to lie by the pool. Plan on spending 80 hours a week running your business.</li>
<li>Starting with sufficient capital &#8211; Know that no free money is available. Initial capital typically comes from your savings and personal loans.</li>
<li>Having a plan for the business and for your marketing &#8211; That plan should be written with some anticipated measures of success so you can ensure you stay on track.</li>
<li>Knowing what your cash flow needs will be and when additional capital might be required &#8211; This is the type of question your plan should address.</li>
<li>Identifying what you don’t know &#8211; Then you can plan where to get those skills, management, people, accounting, legal, marketing, etc., or where you can get help</li>
<li>Knowing the market you will be in, as well as the industry, and understanding who your competitors are.</li>
</ul>
<p>One final key in developing a successful business is <strong>ensuring that your family is on board</strong> with you in this goal. Developing a business takes family financial resources. It also will eat into family time and may very well require family members’ involvement in the business. This changes family interactions and relationships.</p>
<p>Starting a business is a risk, but you can better your odds. <strong>Every step you take ahead of time might be one that your competition didn’t work on, giving you the advantage</strong>.</p>
<p>&nbsp;</p>
<h2>This article is cited in the following:</h2>
<p>Book: Go-to-Market Strategies for Women Entrepreneurs, Emerald Publishing Limited, Bingley, pp. 195-205. https://doi.org/10.1108/978-1-78973-289-420191024</p>
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