Comments on: How a small business can be huge https://smallbizsurvival.com/2011/11/how-small-business-can-be-huge.html The small town and rural business resource Wed, 27 Aug 2014 12:45:31 +0000 hourly 1 By: jnswanson https://smallbizsurvival.com/2011/11/how-small-business-can-be-huge.html#comment-5084 Fri, 18 Nov 2011 18:45:55 +0000 http://smallbizsurvival.com/?p=267#comment-5084 here’s my followup. After this post went up, I shared it via twitter with the unnamed company. I got a rely asking for a DM with more information. That led to an email and today, (the day after the post) to a phone conversation. They now know how to follow up on the problem.

And that was my concern. It’s a brand I care about. Their delivery process AND their complaint process weren’t working. So now many they will.

But it still took me working hard to complain in order to help them.

]]> By: Robin Jennings https://smallbizsurvival.com/2011/11/how-small-business-can-be-huge.html#comment-5083 Fri, 18 Nov 2011 04:17:13 +0000 http://smallbizsurvival.com/?p=267#comment-5083 Such a great real world story.

Utilising technology for old fashioned service.

]]> By: Courtney https://smallbizsurvival.com/2011/11/how-small-business-can-be-huge.html#comment-5082 Thu, 17 Nov 2011 13:49:34 +0000 http://smallbizsurvival.com/?p=267#comment-5082 It always makes such a huge difference when someone follows up when they’ve done something wrong – and that small step can help customer loyalty much more than a lot of other customer retention strategies ever could. Good for that small local restaurant!

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