Comments on: Customer Service and Marketing https://smallbizsurvival.com/2017/08/customer-service-and-marketing.html The small town and rural business resource Wed, 09 Aug 2017 12:21:37 +0000 hourly 1 By: Becky McCray https://smallbizsurvival.com/2017/08/customer-service-and-marketing.html#comment-242379 Wed, 09 Aug 2017 12:21:37 +0000 http://smallbizsurvival.com/?p=11485#comment-242379 Robin sent in this comment by email:

I have experienced this first hand and it is painful to help manage social media for a business owner who has a horrible offline relationship with the community (unless they are open to change and are willing to let me help them). We will not work with someone who does not already have a great offline service, it’s like dead air and it’s funny because they think it will just come if they go online, but it doesn’t happen.

Thanks for keeping the great advice coming,
Robin Russell
RCV Web Services
Director of Social Media

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