Inspired by the challenge from Julien Smith, I’m reading much more consistently this year. Here are some of my recent reads. Small Town Sexy by Kim Huston.It’s a whirlwind tour of Kim’s romance with small towns. From her window on the world in small town Kentucky, she offers up a sample of small town living, […]
Two surprises around LinkedIn
Two events surprised me around professional networking site LinkedIn recently. First, a long time friend who shuns all online social interaction, joined LinkedIn and started connecting. He told me that he knew it was important if or when he looked for a new job. I was astounded that LinkedIn had enough potential benefit to draw […]
What you think you know about customer service is wrong
Barry Moltz came to my attention with Bounce!, his book on failure. His latest book is BAM! Delivering Customer Service in a Self-Service World, with co-author Mary Jane Grinstead. (Barry and I are already working on his next book, and my first, on rural entrepreneurs.) Barry gave me a copy of BAM!, and it is […]
Review of Toshiba Satellite Pro
The Toshiba Satellite Pro S300 is a desktop replacement size laptop. Toshiba loaned me one to take a look at for a review from a small business perspective. Bottom line: I like it. The first thing for me, is that it’s big. Normally, I’m a tiny laptop person. And this baby ain’t tiny. But it’s […]
